Mentorloop now supports multi-language signup forms, allowing programs to register participants in more than one language.
Supported Languages
The platform interface is currently available in:
- English
- Spanish
- French
- Mandarin
- Lithuanian
- Brazilian Portuguese
How Signup Form Translations Work
If your program needs a signup form in more than one language, you'll need to provide translations to your Customer Success Manager for each question and its respective options. We do not support variations of the form configuration per language, only a translation of the master form.
The signup form welcome message (configured in Program Settings) can also be translated.
Things to Consider Before Enabling Multi-Language Forms
Profile language consistency. When participants complete the form in different languages, their mentoring profiles will be written in those respective languages. This means profiles across your program won't share a common language, which can make it harder for participants to review each other's profiles.
For most programs, the recommended approach is to keep the signup form in one common language, and instead add a question asking participants which languages they're comfortable mentoring in. This can also be used as a matching criterion.
Matching across languages. By default, Smart Match will consider all participants regardless of the language they used to complete the form. If you want to match people who share a common language, you'll need to include a language preference field on your form and configure it as a matching rule.
Getting Set Up
Contact your Customer Success Manager to discuss whether multi-language forms are right for your program. If your program requires a translation into a language not currently supported by the platform, this will need to be scoped separately.