Mentorloop is designed to be accessible to everyone, regardless of ability. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 and continuously work to improve the experience for all participants.
Is Mentorloop accessible for people with disabilities?
Yes. Mentorloop is partially compliant with WCAG 2.1 Level AA, with some areas already meeting AA and AAA standards. We regularly audit and improve our platform with the help of independent accessibility specialists, including the
Centre For Accessibility Australia.
Does Mentorloop work with screen readers?
Yes. Mentorloop's interface is built with semantic HTML and structured information architecture so that screen readers can interpret and announce content accurately. We test against widely used assistive technologies and actively address issues reported by participants who rely on screen readers to navigate the platform.
Can I use Mentorloop with a keyboard only?
Yes. All core platform functions, including signing up, completing your profile, scheduling meetings, and communicating with your mentoring partner, can be accessed using a keyboard alone. Interactive elements such as buttons, links, and form fields are designed to be reachable and operable without a mouse.
Does Mentorloop work on mobile?
Yes. Mentorloop is fully responsive and works across desktop, tablet, and mobile devices. The Mentorloop app is available on both
iOS and
Android, making it easy to stay connected with your mentoring partner on the go.
Mobile access is particularly helpful for participants who rely on the built-in accessibility features of their smartphone or tablet, such as screen magnification, voice control, or switch access.
Does Mentorloop support high-contrast modes and text resizing?
Yes. Mentorloop integrates with the accessibility settings of your device and browser, including high-contrast modes and text resizing, so you can adjust the experience to suit your needs. The platform also uses visible focus indicators for keyboard users and a clean, uncluttered interface throughout.
Is there a site map?
Yes. The site map lists every page you can open in Mentorloop, grouped the same way as your menus, so you can reach any page without working through the navigation. It shows only the pages available to you. To open it:
- select Site map at the bottom of the Help menu, or
- press Tab when a page first loads to show the skip links, then select Go to site map.
Is user-generated content on Mentorloop accessible?
Some content on the platform, such as profile photos, uploaded documents, or messages from other participants, is created by your fellow mentors and mentees. While we cannot always guarantee the accessibility of this content, we are working on tools to help participants add meaningful descriptions and labels to items they upload.
How do I report an accessibility issue?
If any part of Mentorloop is difficult to use or inaccessible to you, please contact us at
access@mentorloop.com. We will work with you to resolve the issue or provide an alternative way to access the information you need.
You can also write to us at:
Access at Mentorloop
4 Regent St
Richmond 3121
Australia
Read our full accessibility statement at mentorloop.com/accessibility-at-mentorloop.
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