How to close active Loops:
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Navigate to Manage program > Loops
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Search for the Loop you want to close
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Close this loop
How to remove multiple Loops:
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Select the Loops using the check boxes that are located on the left hand side
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Click on Close Loops icon and confirm the changes
How to re-open Loops:
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Navigate to the Loops tab and change the filter from Loop Status: Active & Draft to Loop Status: Closed by PC, Closed by Participant or Archived
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Select the loop and Reopen this loop
How to reactivate an auto-cancelled request?
For those mentoring programs that have the self matching feature enabled where participants are able to request for their own mentoring connections, keep in mind that when a request is left unanswered for 2 weeks it will be automatically cancelled.
If a participant reaches out to the Program Coordinator informing them that they want to accept this match, you will simply need to manually re-create the match in the Loops tab.