How to close an active Loop:

As a Program Coordinator, there are times when you’ll need to close a mentoring Loop—either because the relationship has naturally run its course, or due to other changes. Whether you're wrapping up a successful connection or managing adjustments along the way, closing Loops helps maintain program quality and accurate reporting.

1. Go to the Loops Page 

2. Find the Loop You Want to Close
   Use the search function to locate a specific Loop

3. Close the Loop
   Open the Loop, then select the option to close it. You'll be prompted to send out a Close Loop survey to participants - select "Yes". This allows you to gather valuable feedback before finalising
4. Review the relationship history
   You can review message and goal history within the Loop before closing it. This is useful for understanding context or capturing key takeaways.

How to remove multiple Loops:

You can bulk select mentoring loops to close

1. Simply tick the box beside each loop you want to close
2. Select the close loops icon where you will be prompted to notify participants of the closure and enable them to complete the close loop survey. 
3. Confirm the changes

There is also an option to include a message as to why you are closing their loop. This will ensure participants are aware of what is going on in your mentoring program and know what next steps they might need to take - utilise the self match feature or wait to be matched using the Algorithm?

How to close a Group Loop:

1. Navigate to the Loops page via the navigation bar on the left hand side
2. Search for the Group Loop you'd like to close > close group loop

Members can still view previous conversations. Closing a group loop will not remove the members of the group. If you do not want participants to be able to access the previous details, they will first need to be removed from the group.