Leading up to the launch of your program, you may have a few questions.

How can I share my signup form with people?

1. Log into Mentorloop and navigate to Program settings to quick-copy your invitation link.
   
2. You can also use Program settings to send participants the signup form link via their email.
   

Can we see the matches before they go live?

For Manual Match and Smart Match:

When you create a Manual Match, you can save it as a Draft Loop before approving the match. Similarly, when Smart Matches are created, Mentorloop provides you with a list of Draft Loops you can review before setting them live.

For Self Match:

As Self Match is participant-driven, the matches go live depending on whether the participant accepts their match request. You can see this activity within the Self Match Activity tab.

What does the mentor/mentee dashboard look like?

The mentor/mentee dashboard has:

• Mentoring Milestones
• Recommended Reading
• Goals
• Profile settings
• Basic program activity
• Highlights
• Loops

Check out this video of the Mentorloop participant dashboard to see it in action.

Should we invite mentors first?

It's a good idea to invite mentors first so you can gain an idea of your mentor-to-mentee ratio.

What happens if we don't get enough mentors?

If you suspect you won't receive enough applications from mentors, consider including a capacity question in your signup form. That way you can check whether applicants can take on more than one connection. For more tips, see our guide on mentor capacity.

Will my matches be made in time for launch?

Creating matches is usually done after you've launched and have an idea of who the participants are. If you have a curated list of participants to invite, you can plan your matches before launch in a Word document or an Excel spreadsheet.

Can I send group messages?

You have the option to send a group message or a bulk message. The difference?

• Group message — a message sent to a group of people in one big chat (Group Loops), where participants can reply in the same thread and see everyone else's replies.
• Bulk message — a message sent to a list of people, but received in each person's individual 1:1 Loop chat with you, the Program Coordinator.

Can we limit the number of matches per user?

We acknowledge there isn't one perfect match, so having multiple, purpose-driven mentoring relationships with several people at different stages can be beneficial to your participants.

There isn't a set number of matches a user can make. However, you can let participants know on the landing page if you'd like to implement a limit.

Do our participants get notified when they're matched?

Yes. Once a match has been made live, participants are sent a match notification email. You can customise this email via Program settings from the top navigation bar, under First match email notification.

Can we brand the program?

You can customise your program name, brand colour and brand logo within Program settings.

When a message is sent, will it appear in their inbox?

When a message is sent to a participant via their 1:1 Loop, they'll receive a notification on the left sidebar. If they're not on the app, they'll receive an email.

Is a profile photo optional?

Adding a profile picture is optional, but it helps put a face to a name when participants are matched. You can make it mandatory if you like.

How do we track how often they're meeting?

To see how often mentors and mentees are meeting, you can export 'Activity' data from the Loops page. It's an Excel CSV file that shows all activity undertaken in the app by participants.

The type of activity you can see is:

• Number of messages sent by mentor or mentee
• Number of files sent
• Number of meetings scheduled or launched via the app
• Shared goals
• Last activity