Managing your Account

Georgia Pascoe
Georgia Pascoe
  • Updated

Rejoining a Program?

If you've previously participated in a mentoring program and would like to rejoin, there are some simple steps you can take:

  1. Check your access: Log into Mentorloop via https://app.mentorloop.com/ to see if you still have an active account. 
  2. If there is still an active mentoring program running, you may have the option to rejoin the program by confirming your mentoring profile. 
    Removed from program view
  3. If your program access has been removed and there is no option to rejoin, you may need to reach out to your Program Coordinator to be manually re-added or to receive a new signup form link.

 

Leaving the Program

If you wish to leave the mentoring program, there are a few options to choose:

  1. Take a break from mentoring: If you would like to take a break from your mentoring program, but wish to participate again in the future, consider adjusting your availability  or please contact your Program Coordinator via your 1:1 loop and tell them that you would like to be temporarily removed from the mentoring program, with the option to rejoin in the future. 
  2. Fully removed: Mentorloop can fully delete you from the system, which means that should you wish to rejoin the program, you will have to sign up again. Please contact our support team and let them know you'd like to be fully removed from the system.

Our support team can be reached on support@mentorloop.com or via the chat widget in the bottom right corner of your screen.

If you are currently in an active mentoring Loop, please be sure to communicate to your mentor or mentee that you will no longer be participating in the mentoring program.

Unsubscribe from mailing list? 

To be removed from Mentorloop's mailing list, simply open any email from Mentorloop and navigate to the bottom of the email. There you will find the unsubscribe button.

If you continue to receive emails, this would be from our system emails/notifications. For example, to let you know when you have a message from a mentoring partner or your program coordinator. These are part of the program and cannot be switched off, however, you can choose how often you receive the system emails within your Account settings > email notification frequency. 

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