Not receiving email notifications

Georgia Pascoe
Georgia Pascoe
  • Updated

The team at Mentorloop will work with your Program Coordinator to send regular updates as well as mentoring tips to help guide you through your mentoring journey.

  • If you are logged into Mentorloop, you will receive a notification when you receive a message.
  • If you are not logged into Mentorloop, an email will arrive at your inbox.

If you are not receiving Mentorloop emails, below are some troubleshooting steps to help resolve:

  1. Check your junk/spam folder;
  2. See if the email address in your account is entered correctly;
  3. If using a work email, see if your IT team needs to whitelist our domains.

If you are still having trouble receiving email notifications, please contact our support team at

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