This guide covers everything you need to run a successful mentoring program on Mentorloop, from setting up your program and matching participants, to tracking impact and growing your community.
This guide is for Program Coordinators
As a Program Coordinator (PC), you manage the day-to-day running of your mentoring program, from recruitment and matching through to measuring outcomes. Use the sections below to find what you need at each stage of your program.
How do I get started with Mentorloop?
Getting started covers everything from promoting your program to prospective participants through to completing your first round of sign-ups. You'll learn how to set up your signup form, configure your program settings, and understand the key parts of the Mentorloop platform.
- Program marketing and recruitment — message templates, communication tips, and strategies to attract the right mix of mentors and mentees.
- Signup forms — configure the questions participants answer when they join your program. These responses power your matching.
- Understanding your program dashboard — navigate the Mentorloop platform as a PC, including participant management and program settings.
Browse Getting Started articles →
What matching options does Mentorloop offer?
Mentorloop offers three matching styles to suit the needs of your program. You can use one style exclusively or combine approaches across different cohorts.
- Self Match — participants browse profiles and send match requests to each other. Best for programs where autonomy and personal choice are priorities.
- Manual Match — you review profiles and assign matches yourself. Best for smaller programs or where coordinator oversight is important.
- Smart Match — Mentorloop's AI-powered matching algorithm surfaces the most compatible pairings based on participant profile data, reducing bias and coordinator workload. Available on Mentorloop Enterprise.
Participants who aren't currently matched, including those who signed up during a closed intake, appear in the Mentoring Bench, where you can invite them into the program when the time is right.
How do I keep my program on track and measure its impact?
Once participants are matched, Mentorloop gives you the tools to maintain engagement, gather feedback, and demonstrate the value of your program.
- Program analytics — track loop activity, meeting frequency, and overall engagement health from your dashboard.
- Surveys — send check-in surveys to participants and review aggregated responses to spot trends and identify participants who need support.
- Kudos and Program Badges — participants can send kudos to recognise great mentoring moments. As a PC, you can also create and award custom Program Badges to celebrate milestones and achievements. Program Badges are available on Mentorloop Enterprise.
- Profile reviews — request updated profile information from participants to keep your matching data current.
Browse Program Management articles →
How do I grow and sustain my mentoring program?
A thriving program grows over time. This section covers strategies to expand your participant base, run multiple cohorts, and keep momentum across program cycles.
- Recruiting new participants — bring in additional mentors and mentees mid-program, including inviting participants from the Mentoring Bench.
- Running program rounds — close a matching round and open a new intake to keep your program fresh and give participants new opportunities.
- Promoting your program internally — resources to help you build awareness and drive ongoing sign-ups within your organisation.
Browse Program Growth articles →
Where can I get help?
Support is available for Program Coordinators, mentors, and mentees at every stage of the program.
- Help Hub — the resource you're reading now. Search for step-by-step guides across all PC and participant topics.
- Loopy — the AI assistant built into the Help Hub. Ask Loopy a question and it will surface the most relevant articles and answers.
- Coco 🦜 — your AI co-coordinator inside the Mentorloop platform. Coco helps you interpret program data, draft communications, and navigate common coordinator tasks.
- Your Customer Success Manager — Enterprise customers have a dedicated CSM available for strategic guidance, implementation support, and renewal conversations.
- Mentorloop Support — for technical issues, contact the support team directly via the Help Hub.