You can update the email address on your Mentorloop account at any time from your Account settings, no help from your program coordinator is needed.
Do you log in with Google?
If you use Google to sign in to Mentorloop, updating your email address here changes your Mentorloop profile only, it won't update your Google login credentials. If you're unsure how you log in, contact your program coordinator or reach out to Mentorloop support.
How do I change my email address?
- Click your profile avatar in the top right-hand corner of the screen.
- Select Account.
- Click Edit next to your existing email address.
- Enter your new email address and save your changes.
What if I can't log in to change my email?
Contact the Mentorloop support team by emailing support@mentorloop.com or using the support widget on the login page. The team can initiate an email change request on your behalf, which sends a confirmation email to your new address to verify it before the change takes effect.
Can my program coordinator change my email address for me?
No. Email address changes must be made by the account holder, either by logging in and updating it directly, or by contacting Mentorloop support if login isn't possible. Program coordinators don't have access to edit a participant's email address.
Will I need to verify my new email address?
If you update your email while logged in, the change takes effect immediately, no verification step required. If the change is processed via Mentorloop support (because you couldn't log in), you'll receive a confirmation email to your new address to verify it before the change is applied.
What if my new email address is already in use?
If the address you're trying to update to is already associated with another Mentorloop account, you'll see an error letting you know. Contact Mentorloop support if you need help resolving this.
What if I no longer have access to my old email inbox?
You don't need access to your old inbox to request a change. Contact Mentorloop support and the team can process the update using your account details.