In most cases, you can update the email address on your Mentorloop account at any time from your Account settings. If your program uses single sign-on (SSO) and your organisation has restricted self-service email changes, you may see a message asking you to contact your program coordinator instead.
Do you log in with single sign-on (SSO) or Google?
If you use SSO (including Google, Microsoft, or another provider) to sign in to Mentorloop, updating your email address here changes your Mentorloop profile only, it won't update your login credentials with your identity provider. If you're unsure how you log in, contact your program coordinator or reach out to Mentorloop support.
How do I change my email address?
- Click your profile avatar in the top right-hand corner of the screen.
- Select Account.
- Click Edit next to your existing email address.
- Enter your new email address and save your changes.
If the Edit button is not available, your organisation may have restricted self-service email changes. See What if my email address can't be edited? below.
What if my email address can't be edited?
If your program uses single sign-on (SSO) and your organisation has enabled restrictions on self-service email changes, the email field in your account settings will be read-only and display a message from your organisation. Contact your program coordinator directly, they can arrange for your email address to be updated on your behalf.
What if I can't log in to change my email?
Contact the Mentorloop support team by emailing support@mentorloop.com or using the support widget on the login page. The team can initiate an email change request on your behalf, which sends a confirmation email to your new address to verify it before the change takes effect.
Can my program coordinator change my email address for me?
In most cases, no, email address changes must be made by the account holder, either by logging in and updating it directly, or by contacting Mentorloop support if login isn't possible.
If your program uses SSO and your organisation has restricted self-service email changes, your program coordinator can help arrange an update on your behalf. Contact them directly if you see a message saying your email address can't be edited.
Will I need to verify my new email address?
It depends on how the change is made:
- Self-service (logged in): The change takes effect immediately, no verification step required.
- Via Mentorloop support or your program coordinator: You'll receive a confirmation email to your new address. The change is applied once you verify it by clicking the link in that email.
What if my new email address is already in use?
If the address you're trying to update to is already associated with another Mentorloop account, you'll see an error letting you know. Contact Mentorloop support if you need help resolving this.
What if I no longer have access to my old email inbox?
You don't need access to your old inbox to request a change. Contact Mentorloop support and the team can process the update using your account details.