Program Coordinators manage the day-to-day running of a mentoring program. This includes setting up the signup form, matching participants, sending messages, tracking participant progress, and maintaining engagement throughout the program. They're also responsible for rolling out mentoring initiatives within the program to keep participants active and supported. 

Program Admins, on the other hand, have a higher-level, “bird’s-eye view” of the program. While they can access program insights and settings, they cannot send or view participant messages unless they are also assigned the Program Coordinator role. These are great for anyone who is also part of running the program and wants to participate as a mentor/mentee. 

Key differences:

• Messaging access: Only the Program Coordinator can send and view messages to and from participants.

• Subscription Limitations: On the Pro subscription, there can only be one Program Coordinator at a time, whereas our Enterprise subscription allows for multiple Program Coordinators and Program Admins. 

• Role permissions: A Program Coordinator can also be granted Admin access, but they are not one by default. 

• Changing coordinators: Only the current Program Coordinator or Mentorloop Support team can change the assigned Program Coordinator.

  • Please reach out to your Mentorloop Customer Success Manager or contact us at support@mentorloop.com

• Participant roles: Program Admins can also participate as a mentor or mentee. Program Coordinators cannot.

How do I add a Program Admin?

Admins are only available to Enterprise customers. If you're on the Pro plan, your program can only be managed by a single Program Coordinator.

If you're on an Enterprise plan and would like to add or update a Program Admin, please reach out to your Mentorloop Customer Success Manager or contact us at support@mentorloop.com.