I can’t upload my profile picture

Kristin Nankervis
Kristin Nankervis
  • Updated

We recommend you keep your profile updated to ensure better quality matches. This involves uploading an up to date photo of yourself to your profile. You can do this via the Mentorloop dashboard and clicking on Edit profile or navigating to Settings > Edit profile > Personal information.

If you are trying to upload a picture using your organisation’s corporate network, you may run into some trouble uploading your photo as a result of the security measures put in place by your IT team. 

A quick fix is to try uploading your profile picture by logging into Mentorloop either 

  1. on a different browser, 
  2. or on your mobile phone.

In the meantime, to ensure that our system functionality is not further impeded, please have your IT team whitelist the domains listed here in this article, and view Mentorloop’s minimum IT requirements.

If the above fails and you’re still having trouble uploading your photo, please let us know by emailing support@mentorloop.com and a member of the team will be in touch!

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