Mentorloop engages the third-party entities listed below to perform limited activities in connection with its SaaS offering. The table below describes the activities the entity is used for, where the data is processed by the entity, and supporting documentation.
| Entity name | Activity description | Country where processing is performed | Supporting documentation |
| Filestack | Manage and store file uploads. | Mentorloop uses Filestack's Global CDN distribution option, which defaults to EU-based endpoints for EU-based users. |
Filestack maintains a DPA and associated SCCs. (Please note: you will be required to enter your name and email to request access to these documents.) Filestack are aligned with ISO 27001 and SOC 2. |
| SendGrid | Email generation platform - manages sending of emails from the Mentorloop application. | USA | |
| Typeform | Opt-in mentor and mentee satisfaction and feedback survey platform. Customer onboarding questionnaires. | USA | |
| Customer.io | Email generation platform - manages sending of emails from the Mentorloop application. | USA | |
| Zendesk | In-application support and communications software, accessible where users choose to engage via a chatbot and email. | USA, EEA, Asia-Pacific See more about Zendesk data hosting. |
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| Stripe | Process credit card payments for a subset of customers | Worldwide | |
| Cronofy | Opt-in calendar integration | Mentorloop uses the Cronofy UK data center |
For the purposes of GDPR Article 26(2) of Directive 95/46/EC, Cronofy will agree to sign standard contractural clauses (SCCs) for customers who require it. ISO 27001, ISO 27018 and ISO 27701 certified and undergoes SOC 2 Type 2 audits annually |
| Pendo | Product analytics | Mentorloop uses the Pendo EU data storage. |
Pendo is committed to compliance with GDPR regulations General Data Protection Regulation (GDPR) |
| HubSpot | CRM used to track marketing and sales contacts generated from the marketing website and self-serve program registration | USA |
HubSpot Data Processing Agreement |
| Vouch | Opt-in video testimonials capture | Australia | |
| AWS | Cloud hosting of application servers | Sydney, Australia (Australian customers) London, United Kingdom (UK/EU customers) |
Customer update: AWS and the EU-US Privacy Shield AWS and EU data transfers: strengthened commitments to protect customer data |
| MongoDB | Cloud hosting of application databases | Sydney, Australia (Australian customers) London, United Kingdom (UK/EU customers) |
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| Sentry | Error logging | Mentorloop uses the Iowa, USA data center | |
| Loggly | Logging | USA |
Loggly is SOC Type 2 Level 2 certified. Several SolarWinds locations are covered by ISO/IEC 27001 certification. |