Mentorloop Third-party subprocessors

Tracy Powell
Tracy Powell
  • Updated

Mentorloop engages the third-party entities listed below to perform limited activities in connection with its SaaS offering. The table below describes the activities the entity is used for, where the data is processed by the entity, and supporting documentation.

 

Entity name Activity description Country where processing is performed Supporting documentation
Filestack Manage and store file uploads. Mentorloop uses Filestack's Global CDN distribution option, which defaults to EU-based endpoints for EU-based users.

Adapting to GDPR

Terms of service

Privacy policy

Filestack maintains a DPA and associated SCCs. (Please note: you will be required to enter your name and email to request access to these documents.)

SendGrid Email generation platform - manages sending of emails from the Mentorloop application. USA

Terms of service

Data protection addendum

Typeform Opt-in mentor and mentee satisfaction and feedback survey platform. Customer onboarding questionnaires. USA

Typeform is ready for GDPR

Security at Typeform

Standard contractual clauses

Customer.io Email generation platform - manages sending of emails from the Mentorloop application. USA

GDPR

Security

Standard contractual clauses

Zendesk In-application support and communications software, accessible where users choose to engage via a chatbot and email. USA, EEA, Asia-Pacific
See more about Zendesk data hosting.

Security, Privacy and Legal

GDPR FAQs

Privacy Shield Invalidation and Zendesk’s Practices

Intercom In-application support and communications software, accessible where users choose to engage via a chatbot and email. USA

How Intercom complies with GDPR

How Intercom tracks and stores data

Terms and policies

Intercom Privacy Policy - See "TRANSFERS OF YOUR PERSONAL DATA"

Stripe Process credit card payments for a subset of customers Worldwide

Stripe Privacy center

Data processing agreement

International data transfers

Cronofy Opt-in calendar integration Mentorloop uses the Cronofy UK data center

GDPR at Cronofy

What We're Doing About GDPR

Privacy notice:

"For the purposes of GDPR Article 26(2) of Directive 95/46/EC, Cronofy will agree to sign standard contractural clauses (SCCs) for customers who require it."

Pendo Product analytics Mentorloop uses the Pendo EU data storage.

Data Privacy & Security

Pendo is committed to compliance with GDPR regulations

General Data Protection Regulation (GDPR)

Disclosure and Transfer of personal data

HubSpot CRM used to track marketing and sales contacts generated from the marketing website and self-serve program registration USA

GDPR Compliance

HubSpot Data Processing Agreement

HubSpot's Commitment to Protecting EU Data Transfers

Vouch Opt-in video testimonials capture Australia

GDPR

Data processing addendum

AWS Cloud hosting of application servers Sydney, Australia (Australian customers)
London, United Kingdom (UK/EU customers)

GDPR

Customer update: AWS and the EU-US Privacy Shield

AWS and EU data transfers: strengthened commitments to protect customer data

MongoDB Cloud hosting of application databases Sydney, Australia (Australian customers)
London, United Kingdom (UK/EU customers)

GDPR compliance

MongoDB Data processing agreement

 

 

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