The Mentorloop Sentiment page provides real-time feedback from the participants of your mentoring program. It includes feedback from mentors and mentees regarding their match, feedback on mentoring meetings and feelings of progress on their mentoring journey. The Sentiment page aims to reinforce the success of your mentoring program through qualitative measures.
What are the different survey types?
You will have real-time access to some survey data and feedback from your mentors and mentees. This data can be viewed by you, as the Program Coordinator and Administrators of the Program. Survey data includes:
- Mentoring Quality Score (MQS): understand the satisfaction between the mentor and mentee;
- Post-meeting Survey: understand how your mentors and mentees went with their mentoring meetings;
- Close Loop Survey: understand why a mentoring relationship has come to an end.
Can I share this information?
Participants share their feedback privately with you, the Program Coordinator. Mentorloop will also receive this information to support you in managing your program and identifying any immediate responses that may need action.
The Sentiment Page provides an overview of your participants' experiences, helping you manage your program more effectively and offering targeted support where needed.
You may receive valuable comments from participants that can be used (anonymously) to promote your program. However, if you wish to share these comments with names attached, we recommend informing the participant beforehand, whether sharing externally or with other participants.
When will the sentiment start coming through and what do I do if there is a bad survey response?
MQS responses from participants will typically come through after 30 days of being matched and will be sent every 60 days after. The post-meeting surveys is after a meeting has been scheduled.
If you do receive poor feedback from a mentor or mentee, you’ll be able to view both the score and comment and take action where appropriate.
You can utilise the Program Management Playbook which includes suggested comms that you can use as a Program Coordinator.
How do I access the Sentiment page?
You will have access to an overview of the sentiments via your Mentorloop Dashboard. To get more clarification, you can click through and see all of your program feedback by clicking on Manage or accessing the page directly on the left sidebar via Sentiment