Due to security concerns, we (Mentorloop staff) or you (Program Coordinators) are not permitted to change a participant’s email address once they have confirmed their invite and created a Mentorloop account.

This is by design, so that a Program Coordinator can’t change a participants email address to their own and gain access to their account and view their private loop.

If a participant needs to update their email, we recommend sending this 'Update your email' article.

Please reach out to Mentorloop Support (support@mentorloop.com) if you are still having trouble.