Due to security concerns, you (Program Coordinators) are not permitted to change a participant's email address once they have confirmed their invite and created a Mentorloop account.

This is by design, so that a Program Coordinator can't change a participants email address to their own and gain access to their account and view their private loop.

If a participant needs to update their email, we recommend sending this 'Update your email' article, which provides instructions for participants to update their own email address after logging in.

If a participant is unable to update their email themselves (for example, if their SSO ID has changed and they cannot log in, or if they are locked out due to MFA and cannot access their authenticator), please reach out to Mentorloop Support (support@mentorloop.com) who can assist with updating email addresses via Admin tools when necessary.

Profile, Account and Registration Form Ownership:

Participant registration forms and profiles are only editable by participants themselves, Program Coordinators can not edit participant profile, role or sign-up form data. This is by design, as the data is owned by the participant. 

If profile fields need to be updated due to incorrect or outdated information, participants can do this via their Account Menu >  Program Profile, edit the relevant fields. 

A participant can access and update their profile at any time! We encourage participants to review profile information regularly, ensuring profile data remains accurate. This allows Mentorloop to consistently deliver high-quality matches, based on current objectives, skills and experience.