Our built-in survey tool makes it easy to create and send surveys to your participants - allowing you to collect feedback at any stage of their mentoring journey.
What types of surveys can I send in Mentorloop?
Mentorloop Surveys can be customised to suit your program needs. You can send an Impact, Pulse Check or an NPS survey. Each type comes with a templated set of questions that are relevant to that survey's focus, which you can use as-is or tailor/change to suit your needs.
When to send a custom survey?
Custom surveys are great for collecting feedback at key milestones - such as the start, mid-point, or end of your mentoring program. You can also send surveys after events or workshops. Whenever you need targeted insights to inform decisions, a custom survey is a great tool.
What does the survey look like from the participants perspective?
Participants receive an email from you (their Program Coordinator) with a link to the survey. Clicking the link opens a webpage where they can complete the survey- no login required. The format is simple and mobile-friendly, encouraging a higher response rate.
Can I choose who receives this survey?
Yes, you can send your survey to:
- Everyone
- Mentors
- Mentees
- Eithers (if applicable to your program)
You can also customise the email that participants receive to include a more personal message.
Do participants need to log in to complete the survey?
No. Surveys are completed via a link sent to their email-no login required.
What type of questions should I ask?
Use a combination of:
Linear scale (rating-based)
Multiple choice
Free text
You can use our templated questions to help you get started, or you can create your own based on what insights you want to gather.
Can I add more than 5?
For Pro customers, you can create and send surveys using our pre-created survey templates. You will be able to select up to five questions from a question bank of pre-created questions from your build mode or here for a list of the questions.
Build your survey by customising the pre-created questions or adding your own. As an Enterprise Program Coordinator, your survey can include up to 10 survey questions.
We recommend keeping surveys between 3 to 5 questions to maximise response rates. See why here!
Can I preview my survey before I send it?
Yes. Click the 👁️ preview icon in the top-right corner of the survey builder to view your full survey before sending.
Will I see who has and hasn't responded?
Yes. You'll see a real-time insights in the survey dashboard. You can also:
Download individual responses (CSV)
Resend the survey to non-responders
What reporting tools are available?
A survey summary will be displayed at the top, displaying the critical information about when the survey was sent and to whom, including the response rate.
Quantitative survey questions (i.e. linear scale or multiple choice) will be aggregated and displayed as bar charts.
Qualitative survey question responses (i.e. free text) will be summarized using AI, with the summary displayed in the visual report.
Survey data can be exported in two file formats.
- A PDF of the visual report summary
A CSV file containing all individual survey responses
Where can I see the insights and feedback?
All survey results live in the Surveys tab of your Program Coordinator dashboard, where you can view insights, export data, and resend if needed.
What's the difference between surveys and MQS and Post-Meeting surveys?
Custom Surveys: Created and sent by you, anytime, for any purpose.
MQS (Mentoring Quality Score): Sent automatically at 30 days, then every 60 days, to measure the quality of your participants mentoring experience with their mentoring match.
Post-Meeting Surveys: Short prompts after meetings to encourage reflection and ongoing feedback.