The Signups page shows everyone who has started registering for your program. Once they complete the signup form and verify their email address, they move to the Participants page automatically.
Where to find it
Go to your Program Coordinator Dashboard and select Signups from the left-hand sidebar. The Participants page is directly below it.
What's the difference between Signups and Participants?
- Signups — anyone who has started the registration process but hasn't finished. This includes people who began the signup form but dropped off, and people who completed the form but haven't yet verified their email address.
- Participants — everyone who has completed the signup form and confirmed their email address. These are your active program members.
Use the filters at the top of the Signups page to narrow down the list and identify where people are getting stuck. Two key filters are available:
- Form progress — filters by how far through the signup form someone got
- Status — filters by where someone sits in the registration pipeline (see below)
What do the Status filter options mean?
The Status filter on the Signups page gives you visibility into where each signup sits, beyond just their form progress.
- Pending — registered but not yet approved or actioned
- Removed — removed from the program before completing registration
If signup approvals are enabled for your program, you'll also see:
- Declined (Benched) — their application was declined and they've been moved to the Mentoring Bench. Note that benched signups cannot continue their signup form.
What does it mean if someone's Form progress is 100% but they're still in Signups?
If someone shows 100% Form progress and a fully green Completion bar, they've finished the signup form but haven't verified their email address. Email verification is required before they move to Participants.
This article explains how to verify an email address. Once verified, that person will appear in Participants automatically.
How do I contact people who haven't finished registering?
You can send a bulk message directly from the Signups page to anyone who hasn't completed their application or confirmed their email. The message goes straight to their inbox, a simple way to give them a nudge to finish up.
Use the Form progress filter first to target the right group before sending.
How does Bulk Invite work with the Signups page?
If you've used Bulk Invite to invite people to your program, you'll find them in the Invitations tab of the Signups page.
From the Invitations tab you can:
- Re-invite people who haven't responded
- Approve or decline suggested invitees
- Sort by invitee, status, or date
Find out more about the Invitations tab here.