Your Program Coordinator Dashboard gives you a real-time view of your programme's health across five key indicators: Participants, Matching, Milestones, Sentiment, and Highlights. This article explains what each section shows, what to look for, and what actions to take when something needs attention.

Participants

The Participants chart shows how many mentors, mentees, and either-role participants have joined and are active in your programme. It tracks your recruitment results, programme growth over time, and your mentor-to-mentee ratio.

What to look for:

• Mentor:mentee ratio — aim to keep this as close to 1:1 as possible. An imbalance means some participants may wait a long time for a match, or not get one at all. If mentors are short, use the Mentoring Bench to identify and reinvite suitable people from past programmes.
• Growth over time — if recruitment has stalled ahead of your target, consider a fresh push using the Programme Marketing and Recruitment Guide.
• Active vs total — a large gap between total sign-ups and active participants can signal onboarding drop-off or disengagement worth investigating.

Matching

The Matching chart shows the percentage of active participants who are currently in an open 1:1 loop, or a group loop, if your programme uses group mentoring. It counts only open loops, so closed or archived loops don't inflate your match rate.

What to look for:

• Target match rate of 70% or above — this is Mentorloop's recommended benchmark, though your target may vary depending on programme structure. A consistently low rate usually points to one of three things: unmatched participants waiting, inactive loops that haven't been closed, or a significant role imbalance.
• Stale open loops — loops that are no longer active but haven't been closed will inflate the denominator and drag your match rate down. Regularly review and close loops that have run their course to keep your data accurate.
• Group loops — if you run group mentoring, these count toward your match rate. Group loops can now be created in draft status so you can configure them in advance and activate when ready.

Learn how to improve your programme's match rate →

Milestones

Milestones are automated checkpoints that reflect how far participants have progressed in their mentoring relationship. As participants complete recommended actions, scheduling meetings, setting goals, completing surveys, their milestone progress advances and this chart updates in real time.

What to look for:

• Participants stuck at an early milestone — if a large proportion of your programme hasn't moved past the first milestone, it's a signal they may need a prompt or some support getting started. Use Bulk message to reach them directly from the Participants tab.
• Strong milestone progression — participants making good progress are worth celebrating. Encourage them to share their achievements on LinkedIn, and look out for emerging Mentoring Champions you can leverage in future recruitment campaigns.

Learn more about Milestones →

Sentiment

The Sentiment section is where you'll find your Mentoring Quality Score (MQS), your single most important programme health metric. The MQS measures overall match satisfaction and is calculated from participant ratings submitted via post-meeting and close loop surveys. Aim for an MQS of at least 4 out of 5.

What to look for:

• MQS below 4 — when your MQS drops below the recommended threshold, the Sentiment card now surfaces actionable insights to help you identify which loops may be underperforming and take steps to address them. Look for patterns in the post-meeting survey data to understand whether the issue is specific to certain pairs or more widespread.
• Survey response rate — low response rates mean your MQS is based on a small sample and may not reflect the full picture. Participants with push notifications enabled on the Mentorloop mobile app are now prompted to complete surveys automatically, encourage participants to enable notifications to improve your data quality.
• Close loop survey trends — these capture end-of-relationship feedback and are especially valuable for understanding longer-term programme impact.

Learn about Mentorloop's surveys →  |  How to boost your MQS →

Highlights

The Highlights feed gives you a live activity stream of your programme, meetings scheduled, milestones reached, loops opened and closed, and participant feedback submitted. It's a quick way to gauge momentum without digging into individual participant records.

What to look for:

• Mentoring Stories — positive participant feedback surfaces here as mentoring stories. These are your social proof for future recruitment campaigns and a great source of Mentoring Champions. Capture them as they come in.
• A quiet feed — if activity has dropped off, cross-reference with your Milestones and Matching charts to identify where the drop-off is happening, then use Bulk message to re-engage.

For the full activity stream, select Highlights from the left-hand navigation.

PDF Report

At any point during your programme, you can generate and download a PDF report of your dashboard data. The report captures a snapshot of your programme's performance at the time of export, useful for internal reporting, stakeholder updates, or programme reviews.

You can filter the data before exporting to focus on a specific cohort, time period, or participant attribute, so your report reflects exactly what you need to present. Read more about filtering your PDF report →

Monthly Digest email

Once your programme is live, Mentorloop sends you a Monthly Digest email at the start of each month. It summarises how your programme is tracking against the five key health indicators, giving you a consistent, low-effort way to stay across programme performance without logging in.

Use the digest as your monthly prompt to review any metrics that have moved and plan your next intervention, whether that's a bulk message to disengaged participants, a round of re-matching, or a recruitment push ahead of the next intake.

Bitesize Training: PC Dashboard

In this Bitesize Training recording, you'll learn how to use your Program Coordinator Dashboard to:

• Understand how and when to intervene, especially when addressing engagement issues
• Manage your programme using Filters and Bulk Messaging to maintain programme momentum
• Identify who may need support and help enhance their experience

For more information, visit the FAQ on the Program Coordinator Dashboard.