Hello and welcome to Mentorloop! We're thrilled to welcome you and to support your program to becoming the best it can be.

Whether your organization is joining Mentorloop for the first time, or you're a new Program Coordinator joining an existing program, this guide will help you get clear on next steps and what to expect from your first few weeks with Mentorloop.

It includes insight into the onboarding process, including the different onboarding milestones, and a centralized list of key training resources and where to go for support. 

Onboarding milestones 

Over the first few weeks as a Mentorloop customer, a series of emails will guide you through the key milestones for Program Coordinators to set up and launch your program towards success. These milestones are:

• Program set-up: build your program, practise in demo mode and launch 
• Inviting participants: share your signup form and start recruiting participants
• Monitor and manage signups: monitor and support people in the registration process
• Matching: where the true mentoring magic happens! Help your participants find a match and get their mentoring journeys started

Training resources 

As you move through the onboarding milestones, you'll be sent relevant training resources via email like the one below to help you to move forward and get your program set up for success. 

If you're keen to get ahead on the training or are joining an existing program, below are the key training videos and resources to help you get to grips with running your program:

Program set-up (relevant for Mentorloop Pro customers only):

• Training video 1 - Launch and invite (7 mins) 
• Training video 2 - Building your signup form (8 mins) 
• Launch checklist for Mentorloop Pro 
• What happens after I launch my program? 

Inviting Participants:

• Training video 3 - The Participant experience (10 mins)
• Customer media kit for promoting your program
• How to invite participants to your program

Monitor and manage signups:

• What's the difference between signups and participants?
• Mentorloop's system emails to participants
• What are participant "nudges"?

Matching:

• Training video 4 - Matching (10 mins)
  
• Self match best practice
• How to create a match
• Smart match

Maintaining momentum:

• Training video 5 - Monitor and momentum (12 mins)
• What to do when you don't have enough mentors
• Sentiment FAQs

Participant experience and training 

We're often asked what training participants receive when they sign up to Mentorloop. We get it - you want to ensure your people feel supported and confident using Mentorloop.

Don't worry, we've got you covered! Mentorloop sends your participants email "nudges" that guide them through their own set of Mentoring Milestones, as teach them how to use Mentorloop.

We also have a comprehensive Mentor and Mentee Training Course wish is designed to empower your people through every stage of their mentoring journeys. It includes modules such as "The mutual benefits of mentoring", "Barriers to great mentoring conversations (and how to overcome them)" and "Finding a match on Mentorloop". Consider adding this to your Recommended Reading or sending it to participants directly to complete when they join your program.

See for yourself with Participant test accounts 

If the Help Hub articles aren't enough, you can also invite up to three participant test accounts to your demo program before launch. Signing up with a participant test account in demo mode allows you to see what it's like to be a participant on your program, test out Mentorloop with demo data and gain confidence supporting your people ahead of program launch. To learn more about the participant experience before creating your test accounts, check out this training video. 

Note that once launched, all demo data and participant test accounts will be deleted.

The Mentorloop Community Group on LinkedIn

Being a valued customer of Mentorloop means more than running a mentoring program. It means being part of something bigger - a community of like-minded individuals who are just as passionate about people and personal development as each other!

That's why we've created our Mentorloop Community on LinkedIn, which brings together our Program Coordinators and provides a safe space for us to all connect, share knowledge and experiences, and access exclusive content, thought-provoking discussions, and insider tips. 

If you've not done so already, please request to join the group here. 

Customer support 

No matter where you are in your program journey - whether you're completely new to Mentorloop, or are a longstanding Mentorloop customer - we're committed to educating and supporting you and your program as best we can. That's why we're always adding to and improving our Help Hub and Academy, which are the homes to our support resources that guide you (and your participants) on how to use Mentorloop, overcome challenges and become the best program coordinator, mentor, or mentee you can be. 

If you can't find what you're looking for, or are in need of further help, please contact the Mentorloop team here: support@mentorloop.com 

Mentorloop Enterprise customers also benefit from a dedicated Account Manager who is with you every step of the way, providing tailored, 1:1 support to launch and manage your program.  

Bitesize Training webinars

Beyond always accessible support online, we run monthly "bitesize" training webinars for Program Coordinators to help you save time managing your program, up-skill as a Program Coordinator and support your participants better. Each training covers a different topic that is highly focussed.

You'll automatically be sent the monthly calendar invitations once you've completed your onboarding and your program us up and running, so you never miss a session. Join live, or watch recordings of past webinars on demand.

And to suggest topics or ask questions in advance, make sure you're part of our Mentorloop Community for Program Coordinators on LinkedIn.

Joining Mentorloop as a new Program Coordinator for an existing program?

We understand that Program Coordinator teams evolve. If your orgnization's program has been up and running for more than three months and you're just joining Mentorloop for the first time as the new Program Coordinator, we're here to help!

We offer a complimentary call to new PCs to learn more about Mentorloop and ensure you continue driving real impact with your program in the long run. The call will give us an opportunity to explore together: 

• Your program's unique objectives and requirements
• How Mentorloop will help you drive mentoring impact
• Setting your program up for success from the start
• Program Coordinator training (how to use Mentorloop)
• Best practice advice to measure, monitor and maintain mentoring program momentum

Contact us today to arrange your call: support@mentorloop.com