Hello and welcome to Mentorloop Pro! We're thrilled to welcome you and to support your program to becoming the best it can be.
To help you get clear on next steps and what to expect over the first few weeks of Mentorloop, we've put together this step-by-step guide on your onboarding process, including the different onboarding milestones you'll go through, a centralized list of key training resources and where to go for support.
This article is relevant for Mentorloop Pro customers.
Onboarding milestones for Mentorloop Pro
Over the next few weeks, you'll be guided by a series of emails through the key milestones for Program Coordinators to set up and launch your program towards success. These milestones are:
- Program set-up: finalize the program builder, practise in demo mode and launch your program
- Inviting participants: share your signup form and start recruiting participants
- Monitor and manage signups: monitor and support people in the registration process
- Matching: where the true mentoring magic happens! Help your participants find a match and get their mentoring journeys started
Training resources
As you move through the onboarding milestones, you'll be sent relevant training resources via email like the one below to help you to move forward and get your program set up for success.
Keen to get ahead on the training? Below and linked here are your training videos, as well as the key resources to help you during these early stages of running your program:
Program set-up:
- Training video 1 - Launch and invite (7 mins)
- Training video 2 - Building your signup form (8 mins)
- Launch checklist for Mentorloop Pro
- What happens after I launch my program?
Inviting Participants:
- Training video 3 - The Participant experience (10 mins)
- Customer media kit for promoting your program
- How to invite participants to your program
Monitor and manage signups:
- What's the difference between signups and participants?
- Mentorloop's system emails to participants
- What are participant "nudges"?
Matching:
Post-onboarding:
- Training video 5 - Monitor and momentum (12 mins)
- What to do when you don't have enough mentors
- Sentiment FAQs
Participant experience and training
We're often asked what training participants receive when they sign up to Mentorloop. We get it - you want to ensure your people feel supported and confident using Mentorloop.
Don't worry, we've got you covered! Mentorloop sends your participants email "nudges" that guide them through their own set of Mentoring Milestones, as teach them how to use Mentorloop.
We also have a comprehensive Mentor and Mentee Training Course wish is designed to empower your people through every stage of their mentoring journeys. It includes modules such as "The mutual benefits of mentoring", "Barriers to great mentoring conversations (and how to overcome them)" and "Finding a match on Mentorloop". Consider adding this to your Recommended Reading or sending it to participants directly to complete when they join your program.
See for yourself with Participant test accounts
If the Help Hub articles aren't enough, you can also invite up to three participant test accounts to your demo program before launch. Signing up with a participant test account in demo mode allows you to see what it's like to be a participant on your program, test out Mentorloop with demo data and gain confidence supporting your people ahead of program launch. To learn more about the participant experience before creating your test accounts, check out this training video.
Note that once launched, all demo data and participant test accounts will be deleted.
The Mentorloop Community Group on LinkedIn
Being a valued customer of Mentorloop means more than running a mentoring program. It means being part of something bigger - a community of like-minded individuals who are just as passionate about people and personal development as each other!
That's why we've created our Mentorloop Community on LinkedIn, which brings together our Program Coordinators and provides a safe space for us to all connect, share knowledge and experiences, and access exclusive content, thought-provoking discussions, and insider tips.
If you've not done so already, please request to join the group here.
Ongoing Mentorloop Pro support
No matter where you are in your program journey - whether you're completely new to Mentorloop, or are a longstanding Mentorloop Pro customer - we're committed to educating and supporting you and your program as best we can. That's why we're always adding to and improving our Help Hub and Academy, which are the homes to our support resources that guide you (and your participants) on how to use Mentorloop, overcome challenges and become the best program coordinator, mentor, or mentee you can be.
If you can't find what you're looking for, or are in need of further help, please contact the Mentorloop team here: support@mentorloop.com
Bitesize Training webinars
Beyond always accessible support online, we run monthly "bitesize" training webinars for Program Coordinators to help you save time managing your program, up-skill as a Program Coordinator and support your participants better. Each training covers a different topic that is highly focussed.
You'll automatically be sent the monthly calendar invitations once you've completed your onboarding and your program us up and running, so you never miss a session. Join live, or watch recordings of past webinars on demand.
And to suggest topics or ask questions in advance, make sure you're part of our Mentorloop Community for Program Coordinators on LinkedIn.