Mentorloop Participant Guide: How to Get Started with Your Mentoring Program

This guide covers everything you need to know to get started on Mentorloop — from signing up and finding your match, to communicating with your mentor or mentee and making the most of the platform's features. Whether you're joining as a mentor, mentee, or both, you'll find what you need here.

New to mentoring? Watch this short video to learn more about mentoring and how Mentorloop works.

 

How Do I Sign Up to a Mentoring Program on Mentorloop? ✍️

You will have received a registration link from your Program Coordinator or via email. Clicking that link takes you to a signup page where you'll answer questions about your career, background, and what you're hoping to contribute or achieve through the program.

Once completed, your signup form becomes your profile — giving potential matches a snapshot of who you are. Keep it up to date, as it directly influences the matching process.

For some programs, your Program Coordinator will need to approve your application before you can access the platform. If you're waiting on approval and haven't received a confirmation email, reach out to your Program Coordinator directly.

Does Mentorloop Integrate with Other Tools? 🔗

Yes. Mentorloop is designed to complement the mentoring that already happens naturally — not replace it. You can connect tools you already use, including Google, Microsoft, LinkedIn, Zoom, Slack, Salesforce, Okta, and Active Directory.

To set up integrations, go to your account settings.

What Is the Mentorloop Dashboard? 📊

Once you've joined the program, your Mentorloop Dashboard is your home base. Everything you need — your match, your goals, your communications, and your resources — is accessible from one place.

What Are Mentorloop Milestones?

Milestones are a series of stages that guide you through your mentoring relationship, from your first match through to completing the program. They move automatically based on your activity — scheduling meetings, giving feedback, setting goals — so you always know where you're up to.

The five milestones are: Matched → First Meeting → Growing Together → Levelling Up → Mentorloop Certificate.

Milestones are particularly useful if you've never been in a formal mentoring relationship before and aren't sure where to start. Read more about Milestones.

How Do I Set Goals in Mentorloop?

Goal setting is a core part of the mentoring experience on Mentorloop, and both mentors and mentees can set and track goals directly from the dashboard.

When creating a goal you can define the goal itself, break it into tasks, set a target completion date, and decide whether to share it with your match and Program Coordinator.

Mentorloop offers a Goal-Setting Framework and FAQs on setting and managing goals to help you get started.

What Is Recommended Reading?

Your dashboard includes a curated reading list to help you broaden your knowledge and spark discussions with your match. Your Program Coordinator can customise this list based on your role and program focus.

What Is the Mentorloop Help Hub?

The Mentorloop Help Hub is a library of articles covering everything from platform navigation to mentoring best practice. It includes:

• Platform guides for getting around Mentorloop
• Best practice tips, meeting agenda ideas, and activities to deepen your mentoring relationship

What Are Highlights?

Highlights surfaces activity from across your program — feedback milestones, new participants joining, and recommendations. You can also share your achievements directly to LinkedIn from the Highlights feed.

How Does Matching Work on Mentorloop? 🤝

How you get matched depends on how your program is set up. There are three possible matching methods:

Manual or Algorithm Match

Your Program Coordinator may assign you a match directly, or the Mentorloop Algorithm may do it automatically based on factors like your skills, experience, goals, and location. If this happens, you'll receive an email notification. From there, we recommend reaching out via your 1:1 Loop to introduce yourself and get the relationship started.

Self Match

Some programs give participants the option to find their own match. You can browse potential matches via Find a Match in the left sidebar, filter by skills and goals, and send a connection request.

• Finding your mentee: A Self Match Guide
• Finding your mentor: A Self Match Guide

Your dashboard also surfaces Recommended Matches — participants Mentorloop has identified as strong potential connections for you based on your profile.

How Do Match Requests Work?

Once you've found someone you'd like to connect with, you can send them a request to Connect. Tips on sending a match request.

Keep an eye on your notifications for incoming match requests — and be responsive when they come in.

How Do I Communicate with My Mentor or Mentee on Mentorloop? 💬

What Is a 1:1 Loop?

Once you're matched, you'll have access to a 1:1 Loop with your mentor or mentee. Think of it as a private, shared journal of your mentoring relationship — a single place where you can:

• Message your match
• Schedule meetings
• Launch Zoom calls
• Share files
• Set and track goals

Over time, your Loop becomes a record of your entire mentoring journey. Your 1:1 Loop is confidential — your Program Coordinator cannot see the content. You can also close your mentoring relationship from the Loop when the time comes.

How Do I Contact My Program Coordinator?

For questions about how your program is run — logistics, matching, timelines — your Program Coordinator is your go-to. You can reach them directly via your Coordinator Loop, accessible from the left navigation bar under Your Coordinators.

What Is a Mentoring Agreement and Do I Need One? 📝

A mentoring agreement is a shared document that helps both mentor and mentee set expectations before the relationship gets underway. It covers things like meeting frequency, preferred communication channels, and how you'll track progress.

It's optional — but strongly recommended. Having clarity upfront means fewer awkward conversations later and a better experience for both of you. Access the mentoring agreement template.

What Support Will I Receive During the Program? 🛟

Nudges and Notifications

Mentorloop sends regular nudges throughout your program to keep the momentum going. In the first six months you'll hear from us more frequently, with monthly check-ins after that. These include:

• Tips and prompts to strengthen your relationship
• Suggested articles to read and share with your match
• Discussion topics to bring to your next meeting
• Updates on new platform features

Notifications land in your email if you're not logged into Mentorloop at the time.

What Feedback Surveys Will I Receive?

Mentorloop sends three types of surveys throughout your program. Completing them gives your Program Coordinator real-time insight into how things are going and helps them support you better.

Mentoring Quality Score — sent every 60 days to gather feedback on how your mentoring relationship is progressing.

Post-Meeting Survey — automatically triggered after a meeting scheduled within the platform, capturing your reflections while they're fresh.

Close Loop Survey — sent when a mentoring connection is closed, either by you or your Program Coordinator, to capture the overall experience.

Your feedback is genuinely used to improve the program — it's worth taking the two minutes to complete.

Keep Learning: The Mentorloop Academy 🎓

Our training course covers the mentoring mindset, how to get the most out of the platform, and best practice for both mentors and mentees. Visit the Mentorloop Academy.

Want a printable version of this guide? Download the PDF 📄